Cancellation and Non-Attendance Policy

Our goal is to provide quality health care and a rapidly accessible service to all our patients.No-shows, late arrivals, and cancellations inconvenience not only our providers, but other patients as well.

With an increasing demand and a waiting list for appointments we need to operate more efficiently.

Quick Summary

  • If you need to cancel or reschedule your appointment, please do so before 2pm the day before.
  • A cancellation fee of $40 for appointments and $20 for group exercise sessions will be charged for late cancellations and no-shows.

Appointment Cancellation

When you book your appointment, you are holding a space that is no longer available to other patients.

To be fair to other patients and your treating provider, please call the clinic on 8356 6965 as soon as you know you will not be able to make your appointment.

If cancellation is necessary, we require that you call by 2.00pm on the day before. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

How to Cancel Your Appointment

If you need to cancel your appointment, please call us 8356 6965. If necessary, you may leave a voicemail message. We will return your call as soon as possible.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled after 2.00pm on the day before the appointment time. A no-show is when a patient misses an appointment without cancelling. In either case, we reserve the right to charge a $40 missed appointment fee* ($20 for group exercise sessions).

* Exceptions may be made in extenuating circumstances