Telehealth available at SportsPhysioSA West Beach

Take advantage of an online physio consultation without leaving your home.

Our clinic is still open but if you are unable to attend the clinic due to COVID-19 related concerns, have unsocial work hours, are working away from home or you just prefer not to come into the clinic, then Michael and Bronny can now offer you a Telehealth Consultation.

Telehealth FAQs

Can I claim Telehealth on Medicare or my health fund?

Telehealth is ​now covered by ​Bupa, Health Partners ​and Medibank Private until 30 September 2020 at this stage. Other private health funds are looking at making the service rebatable. We recommend that you contact your health provider to see if your insurance covers Telehealth consultations. 

We are also able to do Telehealth consultations for EPC/Chronic Disease Management Plans under the Medicare program. These are all bulk billed so there is no cost to you. If you require these services, you will need a current doctor’s referral. 

If you’re unsure or have any questions, email us:

What are the Telehealth fees?

  • Initial Telehealth Consultation (30min): $70
  • Subsequent Telehealth Consultation (15min): $40

​Our partner health funds Bupa, Health Partners and Medibank Private have their own fee structure. You can check the fees when making an online booking.

What can I expect during a telehealth consultation?

  1. For new problems a thorough assessment
  2. Self-management advice
  3. Advice on activity modification and a home exercise program sent via email
  4. An individualised treatment plan 
  5. For follow-ups a review of the treatment plan and modification to the exercise programme

So how does Telehealth work?

  • The appointment must be booked online.
  • Payment is made at the time of booking (Health Partners members will pay a gap only)
  • A confirmation and reminder email will be sent which will both have a link to access the appointment.
  • Click on the link provided five minutes before the appointment. This will take you to a virtual waiting room. Your physio will join you at the specified appointment time.

What do I need for Telehealth?

  • A computer, laptop or tablet with a microphone and camera.
  • Good internet speed.
  • Quiet room with good lighting.

It’s important that you wear loose-fitting clothing, which will enable your physio to see how you move and be able to assess any restrictions to normal mobility.

Isn’t physio too hands-on for telehealth?

You might think that a telehealth consultation is not as good as a hands-on consultation, but the results show that online consultations have just as good diagnoses as a hands-on consultation. Results also show that outcomes of an online telehealth session are similar or better than a face to face consultation.

What if my online consultation doesn’t go to plan, like if there’s bad internet?

In the unlikely event of something going wrong, such as no sound, no image or the internet signal is lost before or during the appointment, we will call you on the mobile number provided and do whatever we can to help you this way. For this reason, it‘s important that we have a current phone number. If need be at the physio’s discretion the appointment will be re-scheduled.

Our focus is on helping our patients be able to complete exercises correctly and ensuring that they have a program of treatment that will put them on the best path to recovery. We’re more than happy to discuss whether telehealth is suitable for you – simply call us for a chat.

What conditions will your physiotherapist consult online?

Our physiotherapists will review your individual case to determine whether an online consultation is suitable. If your condition is not suitable for online consultation after the commencement you will not be charged a consultation.

As a general rule, if we would normally provide our patients with a home exercise program for their condition, then we can treat them via TeleHealth Online Physiotherapy.

The following conditions are usually successfully treated via an online physiotherapy consultation.

Acute Injuries – advice and early management 

Post-operative protocols

Soft Tissue Injuries

  • Ligament sprains
  • Muscle contusions
  • Muscle strains


  • Achilles
  • Patella
  • Gluteal
  • Rotator Cuff
  • Tennis Elbow
  • Plantar Fasciitis

Joint Pain

  • Osteoarthritis
  • Synovitis

Exercise-Based Rehabilitation

Injury Prevention Programs

Load Management Programs

  • For runners, triathletes, athletes, footballers, adolescents etc needing to adjust their loading – in preparation for the delayed season start!

Overloading Conditions

  • Sever’s
  • Osgood Schlatters
  • Shin splints
  • Stress Fractures (tibial, foot)

Ergonomic Setups

  • Work from Home Workstation Setup

Knee Rehabilitation

  • Meniscal injuries
  • OA
  • Patellofemoral Pain Syndrome (PFPS)


  • Shoulder impingement
  • Shoulder instability
  • Rotator Cuff Dysfunction
  • Adhesive Capsulitis


  • Low Back Pain
  • Neck Pain
  • Headaches
  • Postural imbalances
  • Scoliosis

Hip & Pelvic Girdle Pain

  • SIJ
  • Pregnancy-related pain
  • Piriformis syndrome
  • Trochanteric Pain
  • Labral tears


  • FAI
  • Groin strain
  • Osteitis pubis


  • Shoulder bursitis
  • Trochanteric bursitis


  • Core Strengthening Programs
  • Rectus Diastasis

Wrist & Hand

  • Carpal tunnel syndrome
  • Tenosynovitis

Referred Pain

  • Sciatica
  • Cervical radiculopathy